Customer satisfaction is our #1 goal at MS Restaurant & Equipment Sales.  Please let us know if you would like to purchase additional insurance for shipping. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES THAT OCCUR DURING SHIPPING.  It is recommended to purchase additional insurance for your product.  **Please inspect your product once you receive it for any damage. ** All freight claims are to be dealt with through the shipping company.  We ship via LTL common carrier.

SHIPPING QUOTES:

Please contact us to receive a shipping quote. Be sure to indicate if the shipment is going to a business or a residential location and if you have a loading dock or will need a liftgate for delivery.  Please let us know if the delivery location is in a limited access area.  Include the name of your business, the complete delivery address, good contact phone number, and email address.

PARA ENVIOS: 

SE HABLA ESPAÑOL SI SE NECESITA:  Para poder darle la información correcta para un envío necesito esta  información: Necesito el nombre, número y email completo de la persona a que se va contactar para el envío? Necesitó la dirección completa y de donde vamos a enviar. Si se va enviar a domicilio o a un negocio? Cuales son las horas de operación? Se pudiera meterse un camión sin problemas? Necesita cita para el envío?

LISTINGS:

IF AN ITEM IS LISTED WITH MORE THAN ONE ITEM AVAILABLE YOU MAY NOT GET THE ONE PICTURED.  Please ask before purchasing the item,If you have any questions. All items will be in almost the same condition if not identical condition.

PAYMENT TERMS:

We accept ACH, PayPal, and all major credit cards. Pennsylvania Residents are required to pay the 6% sales tax. Payment must be received in 3 days, if payment is not received by the end of the 3rd day the item will be relisted, and you forfeit your bid. 

SHIPPING:

We ship Monday through Friday 9:00 am - 4:00 pm eastern standard time. Once payment is received your item will usually ship the same day if going by UPS Ground. Freight Items will ship 1-2 business days of receiving payment to allow crating and packing. Please contact us to receive a shipping quote, also be sure to include whether this is going to a business or residential location and if you a lift gate or if you have a loading dock and please make sure to let us know if this is a limited access area. Please include the name of your business and a good contact telephone number. Our #1 goal at MS Restaurant & Equipment Sales is Customer Satisfaction!  Please let us know if you would like to purchase additional insurance for shipping, WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT OCCURS DURING SHIPPING.  We recommend that you purchase additional insurance for your product.  PLEASE INSPECT YOUR PRODUCT ONCE YOU RECEIVE IT FOR ANY DAMAGE.  ALL FREIGHT DAMAGE CLAIMS ARE TO BE HANDLED DIRECTLY WITH THE SHIPPING COMPANY.  WE DO USE A PROFESSIONAL LTL FREIGHT COMPANY.

RETURN POLICY

ALL USED OR REFURBISHED ITEMS SOLD WILL HAVE A 30 DAY RETURN POLICY, IF ITEMS ARE RETURNED THERE IS A 20% RESTOCK ON ALL ITEMS AND BUYER MUST PAY FOR THE ITEM TO BE SHIPPED BACK. IF USED EQUIPMENT IS GAS, WATER, 208 VOLTS OR HIGHER, OR 3 PHASE ELECTRICAL, IT MUST BE INSTALLED BY A PROFESSIONAL RESTAURANT EQUIPMENT TECHNICIAN WHO IS LICENSED IN YOUR STATE. IF YOU CANNOT PROVIDE PROOF (I.E INVOICE, WORK ORDER) OF PROFESSIONAL INSTALLATION, THEN RETURNS WILL NOT BE HONORED. NO QUESTIONS ASKED.

Thank You,

            Mike Sponsler- MS Restaurant & Equipment Sales